Return & Refund Policy
Customers may request a return within 20 days from the date of delivery.
- To be eligible for a return:
- Items should be returned in appropriate condition.
- Returned items should include original packaging where possible.
- Customers must follow return instructions provided by support.
Requests submitted after the return window may not be eligible.
Return Process
To request a return, customers should contact:
Email: support@nexoratime.shop
Phone: +44 121 928 4471
Customers should include:
- Order number
- Full name
- Reason for return
- Relevant supporting information where applicable
Return Window
Return requests must be submitted within 20 days of delivery.
Return Shipping Responsibility
Customers are fully responsible for:
- Return shipping costs
- Return labels
- Shipping arrangements for returned items
This applies under all circumstances.
Restocking Fee
Nexoratime does not charge any restocking fees.
Restocking Fee: 0 GBP
Refund Window
Approved refunds are generally processed within 08 days after return approval and inspection.
Refund timing may vary depending on payment providers and banking institutions.
Non-Refundable Situations
Refunds may be refused in situations including but not limited to:
- Returns submitted outside the return window
- Returned items not meeting return conditions
- Missing components where applicable
- Damage caused after delivery
- Abuse of return policies
Exchange Requests
We currently do not offer product exchanges.
Incorrect Address Responsibility
Customers are responsible for ensuring shipping details are accurate before completing purchases.
Nexoratime is not responsible for issues resulting from incorrect customer-provided addresses.
No Hidden Charges
Nexoratime does not apply hidden fees or additional unexpected charges during the return or refund process.
Refund Method
Approved refunds are generally issued to the original payment method used during purchase.
Inspection and Approval
All returned items may be inspected before final refund approval.
Nexoratime reserves the right to deny returns or refunds that do not comply with this policy.
Policy Changes
Nexoratime reserves the right to update or modify this Return & Refund Policy at any time without prior notice.